FAQs

Joining is easy! Just create a free account. After that, subscribe to our emails for exclusive updates on sales and new products. If you already have an account, you're already registered - just log in and start earning points!

You earn 2 point for every 1 € spent in our online store (excluding discounts, taxes, insurance, and gift cards). Points will be credited to your account within 3 business days.

Shop online at Fiido! You’ll earn points as soon as you complete your order, rounded down to the nearest whole point.

Not right now. Points are only available for online purchases on our website (eu.fiido.com).

Log into your account, and at checkout, select the option to redeem your points:

• 1000 points = $20 off
• 2500 points = $50 off
• 5000 points = $100 off (for orders over $200)

Note: Discounts can only be used once per order, and you need at least 1000 points to redeem.

Just log into your account, and your point balance will be visible on your account page.

Earn points with every purchase on eu.fiido.com!

Log into your account to see your tier status and perks.

Your tier is based on your spending history. When you meet the criteria for a higher tier, your status updates immediately.

If you return your entire order, your points will be refunded. For partial returns, the equivalent points will be deducted.

Fiido Rewards are linked to a specific email. We recommend using the same email for all purchases to keep everything organized.

Nope! Signing up is free, and there’s no cost to earn points. Just visit the rewards page to get started!

No, points are tied to a specific email and can’t be transferred.

No, you can only use one discount code per order, and they can’t be stacked.

Yes, if your account is inactive for 365 days, your points may reset. You can earn points from purchases made during that time, so keep shopping to keep your points active! Note that redeemed gifts are valid for one month, so be sure to use them promptly!

You can contact us via Facebook Messenger or Instagram or email (service@fiido.com). Just provide your Fiido account information and the actions you have completed, and we will take care of it!