A great ride for a great price.
About the product
What is the payload of the e-bike with such a simple frame?
Thanks to its unique frame made of aerospace-grade aluminum alloy, the D11 can carry up to 120 kg.
Is this really an e-bike? I can't see where the battery is.
Yes, indeed. The battery is hidden in the seat tube, making it less obvious.
What is the battery capacity?
The battery has a capacity of 11.6 Ah. Thanks to Fiido's patent, the battery capacity can reach 11.6 Ah in such a compact size.
Can I remove the battery for charging?
Certainly. Simply remove the seat tube, and you can take the D11 anywhere.
Where is the motor?
The motor is cleverly hidden in the rear wheel thanks to Fiido's special design.
Does the bike have enough power to climb hills?
With a torque of 35 Nm (25.8 lb-ft) from the 250W brushless gear motor, you can effortlessly tackle steep hills.
How much does the entire bike weigh?
Weighing just 17.5 kg (38.6 lbs), the D11 is currently the lightest 20-inch e-bike on the market.
Is it easy to fold?
You only need 3 simple steps to fold or unfold the e-bike, and you can push it forward after folding to save space.
Can I ride it in the rain?
Yes, the D11 is waterproof up to IP54. However, riding in heavy rain is not recommended for safety reasons. Please avoid submerging the e-bike in water or cleaning it with a high-pressure cleaner to prevent water ingress and damage to the electronic components and wiring. If you do ride through puddles or standing water, ensure the water level doesn't exceed the hub to avoid motor damage. Do not wash the motor with a high-pressure water jet to prevent damage to electronic components and wiring due to moisture.
Does winter affect its range?
Li-ion battery activity decreases in low temperatures, which can affect overall performance. However, the battery's performance returns to normal once the temperature rises.
What certifications does this product have?
This E-bike has already obtained UN38.3, MSDS, FCC, and CE certifications, ensuring your riding safety.
Do I need to insure this E-bike?
Insurance policies vary by country. We recommend consulting your local insurance provider to confirm whether purchasing insurance is necessary.
What items are included in the full bike package?
The box includes: Fiido D11*1, Fenders*1, User Manual*1, Pedals*1, Ring Wrench*1, Allen Key*1, Charger*1.
How long is the warranty?
The warranty periods are as follows:
(1) Frame: 36 months
(2) Display instrument, Controller, Charger, Main wiring harness, Fork, Handlebar, Stem, Seatpost: 12 months
(3) For other components, please refer to our warranty policy: Warranty Policy
Can I return or exchange a product with Fiido?
Yes, if you encounter major quality issues or significant defects within 30 days of receiving the product, you're eligible for a return or exchange. See our return policy page for more information.
Does Fiido accept Afterpay?
We currently offer installment payments through Klarna. For more information, please refer to the Klarna page: klarna
Shipment
Do I need to pay for shipping and duties?
Shipping and duties are free for the UK, US, and EU, though delivery is unavailable in a small number of regions. For more information, please visit: Shipping Delivery.
When will I receive the bike and accessories?
Normal orders take 3-7 business days for delivery.
Note: If it is during a pre-sale period, please check the shipping time information on the product page.
Order
Is it easy to replace accessories by myself?
In general, you can replace e-bike accessories yourself if you can handle simple bicycle problems.
Why can't I buy it?
Fiido currently supports a limited number of sales areas, with overseas warehouses in the United States and Europe, and we are exploring expansion into more regions. Please stay tuned.
What is included in the package?
The package includes mudguards, a charger, a UK adapter, a stand, an open-end wrench, and a hex key.
Does it need assembly upon receipt?
The D11's entire frame is fully assembled before it leaves the factory.
What should I do if I have issues with customer service?
For further details: If you have any questions about our products, feel free to contact us at support@fiido.com.
