Order then suit back and wait and wait. My order of two bikes and racks all came at separate times some weeks apart. Be patient, when they do arrive and you will be impressed. The build, the quality of the parts the ride and comfort is very rewarding. The racks when they arrived along time after the cycles looked like they wouldn’t fit, no instructions came with them but search on u tube and it all fell into place and they do fit well. We have not had them for long but so far - impressed.