Yes. You can return the e-bike to the location provided by our after-sales customer service team. Refunds will be issued as long as the e-bike is returned within 30 days of purchase, unused, and in its original packaging.
If the return is due to a product defect, we will cover the shipping costs. Otherwise, the customer will be responsible for the return shipping fees.
Refund processing times depend on the order status:
Before shipment (no tracking number issued): Refunds are processed within 3-5 business days.
After shipment (tracking number issued): Refunds will be processed within 7-10 business days once the returned items are received at our location.
Orders for in-stock e-bikes are processed within 3-5 business days. Once shipped, delivery typically takes 5-10 days depending on your location. Overall, you can expect to receive your e-bike within 8-15 days.
Once your order ships, you’ll receive an email with tracking information to monitor its progress.
E-Bikes: Expected delivery within 5-10 business days, depending on your location.
E-Scooters: Shipped from China, with an estimated delivery time of60-80 business days, depending on your location.
Accessories: Shipped from China, with an estimated delivery time of 15-20 business days, depending on your location.
Delivery to remote locations may take longer, and the estimated time will depend on your location and the carrier's availability.
Total shipping time is counted by adding the estimated shipping date on the product page to the standard delivery time for your region.
Case 1: No account registered → Just sign up with the email you used for your order, and the information will be linked automatically.
Case 2: Registered email doesn't match order email → Contact us and provide both email addresses, and we’ll help you merge the orders.
✅ Before the tracking number is generated: Contact us via email (service@fiido.com) to make changes.
❌ After shipping: No changes could be made due to shipping agreements. Please double-check your information before placing an order. If you really need changes, please contact us — note that there may be extra logistics fee.
Once your order is shipped, you’ll receive a shipping confirmation email with a tracking link — you can click it directly to check the status.
Or log in to your account to view your tracking details. Click here https://eu.fiido.com/tools/tracking.
If your e-bike requires repair, please contact our customer service team. We will guide you through the repair or replacement process. Our team specializes in after-sales service in the EU.
We offer the following warranty coverage:
- 36 months on the frame.
- 24 months on the whole ebike (excluding consumable parts)
See Warranty Policy for more info.
📌 Reason: The package may have been compressed or bumped during the transition.
💡 What to do: Take clear photos of the shipping label and SKU label of the product(s) on the box. Then record a full unboxing video (without editing). If you find any damaged parts inside, we’ll send you free replacement parts or arrange compensation.
📌 Reason: Small parts may get stuck in the packaging or the package may be opened during transit.
💡 What to do: Verify box seals are fully intact with no signs of tampering. When unboxing, film in a continuous shot without pauses, clearly showing the bike and all parts. If you confirm any missing parts, contact us with photos and videos, and we’ll prioritize sending the replacements to you.
Please keep the original packaging and all components for at least 30 days after delivery. This helps with any necessary repairs or returns.
Yes, modular design allows quick replacement within 10 minutes.
You can start the bike, track data, and connect with other riders with the app. Download the "Fiido" app and pair via Bluetooth.
Riding range is influenced by assist mode, terrain, wind conditions, temperature, surface type, traffic stops, rider's weight, load, and tire pressure etc.
Pre-set speed is 25 km/h.
