About the product
Is the display easy to repair and replace?
Yes. This innovative display screen features a modular design, allowing replacement within 10 minutes. Most replacements can be done independently, or you can contact the nearest offline store for assistance.
Can I ride it in the rain? Is the battery waterproof?
Fiido e-bikes are rated at IP54, meaning they can resist water splashing from any angle and are dust-protected. While riding in the rain, the bike won't be damaged by raindrops, mud, or water splashes from the ground. However, it’s still vulnerable to damage if exposed to water jets, temporary or continuous immersion, or if washed with high-pressure devices.
Will the X unfold during pushing after folding?
No, the X features a folding magnetic suction device that securely holds it together when folded, ensuring it remains tightly connected during pushing.
Is there an anti-theft lock on the E-bike?
Yes, the X comes with a built-in smart anti-theft lock, which can be unlocked via password or mobile app, ensuring the security of your vehicle.
What are the differences between Fiido X 250W and 350W models?
①. 250W Motor:
Rated Power (W): 250W
Peak Power (W): 440.5
Torque (N·m): 32
Rated Speed (r/min): 270
②. 350W Motor:
Rated Power (W): 350W
Peak Power (W): 463.53
Torque (N·m): 38
Rated Speed (r/min): 270
③. When unlocked, the speed reaches 30km/h (Fiido X - 250W) or 32km/h (Fiido X - 350W).
What is the torque for different versions of Fiido X?
The torque for the 250W version is 32 Nm (23.6 lb-ft), and for the 350W version, it is 38 Nm (28 lb-ft).
What is the maximum speed achievable with the 250W and 350W versions?
Both versions can reach a maximum speed of 25 km/h (15.5 mph).
Can the battery be removed?
The battery is removable and easy to replace, but frequent removal is not recommended to preserve the overall design.
Does the 350W version comply with local regulations? (For European customers)
Most European customers opt for the 250W version, and the legality of all products depends on local regulations.
How do I connect the X to the application?
Please download the "Fiido" application from Google Play Store or the iOS App Store. After registering an account, use the Bluetooth feature to connect your vehicle.
Do I need to insure this E-bike?
Insurance policies vary by country. We recommend consulting your local insurance provider to confirm whether purchasing insurance is necessary.
What items are included in the full bike package?
he box includes:
Fiido X * 1, Fenders * 1, User Manual * 1, Pedals * 1, Open Spanner * 1, Allen Key * 1, Charger * 1, Adapter * 1.
How long is the warranty?
The warranty periods are as follows:
(1) Frame: 36 months
(2) Display instrument, Controller, Charger, Main wiring harness, Fork, Handlebar, Stem, Seatpost: 12 months
(3) For other components, please refer to our warranty policy: Warranty Policy
Can I return or exchange a product with Fiido?
Yes, if you encounter major quality issues or significant defects within 30 days of receiving the product, you're eligible for a return or exchange. See our return policy page for more information.
Does Fiido accept Afterpay?
We currently offer installment payments through Klarna. For more information, please refer to the Klarna page: klarna
Shipment
When will I receive the bike and accessories?
Normal orders take 3-7 business days for delivery.
Note: If it is during a pre-sale period, please check the shipping time information on the product page.
How long is the warranty?
Most parts of the bike come with a one-year warranty. Please check our warranty page for more details.
Do I need to pay for shipping and duties?
Shipping and duties are free for the UK, US, and EU, though delivery is unavailable in a small number of regions. For more information, please visit: fiido.com/pages/shipping-delivery.
